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For many disability service providers, the toughest part of their job isn’t providing the care. It’s all the back-office administration. The time that goes into disability plan management, NDIS claiming, compliance and payroll quietly eats hours out of every week.Left unchecked, these “silent time thieves” put pressure on cashflow, staff, and participant outcomes and take away valuable time spent caring for participants.

Most people who work in the NDIS want to provide better care for people with a disability. After all, that’s why many of us got into the sector. But when a business becomes successful, you might find that your day becomes more about juggling phone calls and sticky notes than caring.