Support at Home software for rostering, claiming and invoicing
Visualcare is care management software for aged care providers delivering Support at Home. Roster each service against the client's care plan, capture evidence in the Worker app, submit claims to Services Australia and invoice client contributions from the same record. NDIS and Support at Home run on one platform.
Build Support at Home into your daily workflow
Visualcare brings Support at Home rostering, documentation and claiming into one connected workflow. Coordinators build accurate rosters on the first pass, care workers capture evidence as they go, and finance receives clean data for claiming and reporting across every Support at Home service.
Support at Home shifts need accuracy from the start
Support at Home introduces new evidence expectations, service classifications and financial reporting requirements. To stay stable through the transition, your organisation needs fewer downstream corrections and more visibility across every shift.
We bring care plan details, worker suitability and documentation requirements together at the point of rostering. You build accurate rosters on the first pass, and every shift flows through with clean data.
Track every Support at Home budget before you roster
Each client's quarterly budget and available balance come from Services Australia. The Support at Home dashboard shows what's been claimed, what's committed and what's planned on the roster, so coordinators can see when a client is heading over budget and adjust before the shift happens. An organisation view flags clients at risk and anyone short of their minimum care management hours.
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Roster services that match Support at Home requirements
Visualcare surfaces care plan rules and service information upfront so coordinators roster accurately. This reduces mis-coded services, incorrect pathways and downstream rework. Rosters reflect exactly what needs to be delivered under Support at Home.
Learn MoreSubmit Support at Home claims to Services Australia
When rosters, evidence and service details line up, finance receives clean data. Visualcare submits Support at Home claims to Services Australia through a direct API connection, so claims don't need to be re-entered in the Aged Care Provider Portal.
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Capture care evidence in the Worker app every shift
Care workers complete notes, time tracking, sign in and out, photos, incidents and support details directly in the Worker app. All documentation links to the rostered service and is stored in one audit-ready record.
Learn MoreInvoice contributions and send monthly statements
When the reconciliation file comes back from Services Australia, Visualcare splits each claim into a government invoice and a client contribution invoice, using the amounts Services Australia approved. Monthly statements are generated in a batch and sent by email or post, covering services received, budget use and care management activity.
Learn MoreNDIS and Support at Home on one platform
Providers delivering both NDIS and Support at Home manage participants, clients, workers, compliance and claims in one system rather than two. Rosters, timesheets and payroll run off the same records, whichever funding stream a service sits under.
Learn MoreA real-time claims dashboard for finance teams
Finance teams view upcoming, submitted, and reconciled claims in one place. You remove guesswork, reduce corrections, and support predictable cash flow.
Learn MoreConnect payroll and accounting
Visualcare builds the payroll file and your payroll provider pays it, with award interpretation through Pay Cat Connect. Support at Home invoices export by direct integration to Xero, MYOB AccountRight, MYOB Advanced, QuickBooks Online and Microsoft Dynamics 365.
Learn MoreBuilt for Australian care
Our platform is designed for Australian home care businesses. Visualcare is built for organisations that want:
- Accurate service delivery
- Predictable claiming cycles
- Routine evidence of great care each shift
- To always be audit ready
Request a Demo
Let us show you how Visualcare can work for your care organisation.
Start with the care plan, and rostering just flows.
Our home care management platform is built to simplify modern aged care. With care plan first rostering, you can build rosters around each client's care plan, linking the right compliance, payroll and invoicing codes. All the admin is taken care of so your team can focus on what matters: delivering excellent, person-centred care.
Learn more about how you can provide better home care
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