Privacy
Privacy Policy
Visual Data Solutions Pty Ltd (Visual Data Solutions) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the APPs may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, contact details, government identifiers, health/disability notes, funding & payroll data, rostering/location stamps, system telemetry.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website visualcare.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or
- Where required or authorised by law.
Third parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed to a person outside Visual Data Solutions in a number of circumstances including the following:
- Where you consent to the use or disclosure;
- Where necessary in connection with the purpose for which it was collected;
- Where required or authorised by law; and
- Otherwise as permitted by the Privacy Act.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
To ensure that your Personal Information is secure, Visual Data solutions employs a number of means, including:
- limiting physical access to our premises;
- password protection on all devices;
- maintaining up to date security on our computer systems;
- requiring any third party providers to have acceptable security measures to keep your personal information secure;
- employees are bound by an obligation of confidentiality.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information within 30 days.
Access to your Personal Information
You may access the Personal information we hold about you and to update and/or correct it, subject to certain exceptions, if you wish to access your Personal Information, please contact us in writing.
Visual Data Solutions will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the quality of your Personal Information
It is important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update your records and ensure we can continue to provide quality services to you.
Policy updates
This Policy may change from time to time and is available on our website.
Privacy Policy complaints and enquiries
If you have any queries or complaints about our Privacy Policy please contact us in writing at:
Visual Data Solutions Pty Ltd
Level 1 / 8 Beulah Rd
Norwood SA 5067
If at any time you believe that Visual Data Solutions has wrongfully disclosed your Personal Information or has breached this privacy policy, then you may lodge a complaint with us.
If you are not satisfied with the response you receive from Visual Data Solutions, you may contact the Australian Information Commissioner https://www.oacl.gov.au/.
