True Diversity and Visualcare: Payroll

Visualcare delivered significant benefits to this growing provider during and after implementation of their payroll solution.

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Payroll processing time dropped from 5-6 hours to just 30 minutes using Visualcare’s native Xero integration representing a 90% time saving

The need for unscheduled pay runs was eliminated by enabling real-time roster updates

Simplified document generation for new NDIS participant onboarding

Errors were significantly reduced across support worker payments and NDIS claiming

As True Diversity continues its growth trajectory,Visualcare is helping to provide the administrative foundation needed to support this expansion without compromising on service quality.

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Challenge

As True Diversity began to expand its NDIS services, Ben encountered significant administrative challenges that threatened to undermine the quality of care he was committed to providing:

Ben was manually printing pages of timesheets to process payroll

Payroll processing consumed 5-6 hours each pay period

Support workers frequently required unscheduled pay runs due to manual errors.

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Solution

After hearing recommendations from other NDIS providers, Ben implemented Visualcare to address these administrative challenges. The system was fully implemented with support from the Visualcare team, focusing on:

Streamlined Document Management: True Diversity loaded their NDIS service agreement templates with custom tags, enabling automatic population of participant data across multiple documents.

Integrated Invoicing and Payroll: The system simultaneously processed both NDIS invoicing and payroll approvals in one step.

Deep rostering functionality: True Diversity were able to manage participants with limited NDIS funding by accurately tracking billable versus actual support time straight from the rostering tool.

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Implementing Visualcare has revolutionised our payroll processes at True Diversity. What once took 5-6 hours each pay period now takes just 30 minutes, freeing up valuable time to focus on the quality care our participants deserve. The integration of rostering, invoicing, and payroll has streamlined operations, reduced errors, and eliminated the need for unscheduled pay runs.

Ben Quinn, Director, True Diversity

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Background

True Diversity is a specialist NDIS provider founded by Ben Quinn in late 2024. With over 20 years of experience in the disability support sector, Ben established True Diversity to deliver personalised NDIS services, primarily offering community and in-home support to participants. Operating in Queensland, the company has grown rapidly through word-of-mouth referrals, reflecting their commitment to quality care.

As a hands-on business owner, Ben continues to perform support shifts together with his small team, all while managing all administrative aspects of True Diversity’s operation.