Home and Lifestyle Options and Visualcare: Transforming care service delivery

Underpinned with Visualcare's technology, halo experienced a dramatic shift in its operational capabilities which enabled the organisation to rapidly scale.

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- Participant base expanded from 1,100 to 1,800 in 2 years across 6 funding streams

- Workforce grew from 80 to 140 employees

- Payroll processing time reduced from 3 days each pay period to 2

- Regulatory audit reports improved from poor to exemplary through transformed compliance management

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The most significant impact wasn't just in the numbers, but in the team's ability to focus on what truly matters - providing exceptional care to participants.

By embedding strategic technology into their organisation, halo addressed which in turn improved efficiency whilst also creating a more responsive, participant-focused organisation to further improve care delivery.

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Challenge

Home & Lifestyle Options (halo) manages a broad range of care funding streams - including HCP, CHSP, VHC, and NDIS.

With such a range of requirements, the administrative challenge threatened to overwhelm their team.

Manual claim processing led to increased errors and inefficiencies.

halo struggled to scale to meet care demand without adding significant administrative overhead.

Outdated and sometimes paper based systems slowed down critical administrative processes

Compliance tracking across multiple funding streams was increasingly difficult and resulted in poor audit outcomes

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Solution

Visualcare were able to work with halo to improve several key technological and strategic activities including:

Automated Claim Processing: becoming faster and more accurate by pulling data directly from Visualcare, reducing manual entry, and eliminating spreadsheet hassles.

Roster Transformation: Outdated processes were replaced with Visualcare's effective rostering solution, enabling efficient scheduling, while ensuring compliance.

Financial Management: Quick and accurate payroll, with automated calculations and improved reporting unlocked rapid scale.

Strategic Scalability: Onboarding staff, adapting to funding stream changes, and growing without operational headaches were enabled with Visualcare's solutions.

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Visualcare has transformed how we operate at halo. By streamlining claims, payroll, and rostering, we've reduced admin time and improved compliance. Most importantly, it's enabled us to scale without sacrificing care quality-freeing our team to focus on what truly matters: delivering exceptional support to our participants.

Wendy Brown, Executive Manager - Operations, halo

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Background

halo has been caring for our community for more than 30 years. As a not-for-profitorganisation, halo is dedicated to supporting individuals with disability, and thoserequiring aged care services.The organisation has built a reputation for providing practical services in a respectfulmanner to enable the individual to remain living in their own home with dignity andconfidence and where possible to enhance their social interaction and contentment inlife.