Making the move to Support at Home as simple as possible. Starting with CHSP.

The first stage of the Support at Home changes are now in effect, with all Commonwealth Home Support Programme (CHSP) providers feeling these effects. As of 1 July 2025, the existing CHSP service codes have been replaced, and DEX now rejects any activity reported using the old codes.

That means if you’re a CHSP provider, your systems and data must be updated to reflect the new codes to enable accurate reporting and continued service delivery.

‍

What’s actually changing?

The Department of Health and Aged Care has introduced a new, expanded CHSP service list. This means all CHSP services must now be matched to updated codes before you submit July data, usually in August but can also be quarterly in arrears.

Some commonly used codes are no longer valid, including:

• ATSI Health Worker (ID 29)

• Hydrotherapy (ID 105)

• Nursing (ID 58)

• Ongoing Allied Health and Therapy Services (ID 34)

• Other Allied Health and Therapy Services (ID 35)

• Restorative Care Services (ID 39)

• Other Goods and Equipment (ID 48)

Read more about CHSP service mapping guidance.

All remaining services must be mapped to the new codes before reporting.

What do you need to do?

From the start of July, providers need to:

1. Request approval for new program activities in the DEX portal.

2. Stop using old CHSP codes when creating rosters and timesheets.

3. Update service information across agreements and internal systems to align with the new service types.

If you haven’t changed these things already, you still can – it really becomes important at the claiming stage.  

‍

How we’re helping: The CHSP migration tool

To make this migration easier, we’ve built a new CHSP migration tool directly into Visualcare. This self-guided wizard is designed to help you complete your transition quickly and accurately, with minimal disruption to your daily operations.

What once could have taken hours or even days to update can now be done in just a few clicks.

With our tool:

• Upload your Organisation Data file from DEX directly into the migration tool

• Automatically map your old CHSP services to the new codes across agreements, rosters, and timesheets

• Create new DEX cases for any approved program activities

Why this matters.

This isn’t just about staying compliant. Having the correct codes in place means that service delivery from July and beyond can be reported smoothly, without delays or rejections in DEX. It also gives your rostering and care teams confidence that their schedules and timesheets are aligned with the latest requirements.

And because this tool lives inside Visualcare, there’s no need to jump between platforms or send files to support teams. It’s all handled in one place, with you in full control.

‍

What’s next?

We’re constantly building tools like this to save time and effort across your back office and admin functions, so you and your team can spend this time having a greater impact across NDIS.

To see what we’re working on, and what you can expect to see next, take a look at our Product development roadmap at https://product.visualcare.com.au.

If you are struggling with CHSP migration and feeling overwhelmed by SAH change, give us a call or complete a form and one of the team will be able to help.

Alternatively, if you’re a customer we have detailed guidance through our documentation portal here (log in required): https://docs.visualcare.com.au/vcore/support-at-home/chsp-transition

‍